Customer Service
Answers to the most common questions. Don't see yours? Reach out and we'll get back to you fast.
What areas do you deliver to?
We currently serve Smithtown, Commack, St. James, Hauppauge, Kings Park, Lake Grove, Centereach, Port Jefferson, Port Jefferson Station, Stony Brook, Northport, Dix Hills, Huntington, Head of the Harbor, Cold Spring Harbor, Lloyd Harbor, and the surrounding Suffolk County area. Not sure if you're in range? Send us your zip code and we'll confirm.
Do I need to pay a deposit to book?
Nope — $0 deposit, always. Just submit your inquiry and we'll confirm the details with you directly. Since we never take a deposit, there's nothing to forfeit if your plans change.
What if you're late or don't show up?
We take your delivery window seriously and stay in touch if anything changes. Reach out anytime if you have concerns on the day of your event.
Do you set everything up and take it down?
Yes. We deliver, set up, and anchor every unit, then come back after your event to break it down and pick it up. You don't have to lift a finger.
What happens if it rains?
Cancel or reschedule anytime at no cost — since we don't take a deposit, there's nothing to lose either way. Reach out as soon as possible and we'll work it out with you.
How far in advance should I book?
The earlier the better, especially for weekend dates during peak season — but reach out even for short notice and we'll do what we can to make it work.
Are your units cleaned between rentals?
Every unit is cleaned and inspected before it goes out to a new event.
Can I rent tables and chairs without a bounce house?
Absolutely — mix and match whatever your event needs. Bounce houses, tables and chairs, or extras like concession machines can all be booked on their own or together.