Privacy Policy

1. Who We Are

Bounce Bros Party Rentals LLC ("Bounce Bros," "we," "us") operates this website and provides party and event equipment rental services in Suffolk County, Long Island, NY. This Privacy Policy explains what information we collect when you use our website or book a rental, and how we use it.

2. Information We Collect

When you submit a booking inquiry, we collect the information you provide directly: your name, phone number, email address, delivery address, event date, the items you're interested in, and any message you send us. We do not collect payment information through the website — payment is handled directly at delivery.

3. How We Use Your Information

We use the information you submit to: confirm and fulfill your booking, contact you by phone, text, or email about your reservation (confirmations, reminders, delivery updates), calculate delivery fees and estimated pricing, and improve our service. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. SMS Messaging

If you provide your phone number, you may receive SMS text messages from us related to your booking. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. Service Providers

We use third-party tools to run our business, including a customer relationship management (CRM) platform to store booking details and send confirmations, and a hosting provider for this website. These providers process your information only to help us deliver our service to you — they don't use it for their own purposes.

6. Data Security

We take reasonable steps to protect the information you share with us. Booking submissions are sent over an encrypted (HTTPS) connection, and your information is only accessible to Bounce Bros and the CRM provider used to manage bookings — it is not stored in any public-facing database or shared with the public. We do not collect or store payment card information through the website, since payment is handled directly at delivery. No method of transmission or storage is 100% secure, but we use industry-standard practices appropriate for a small business to protect your information.

7. Cookies and Local Storage

Our website uses your browser's local storage to remember items you've added to your rental list as you browse — this stays on your device and is cleared once you submit a booking. We don't use tracking cookies for advertising.

8. Data Retention

We retain booking information for as long as needed to fulfill your rental and for reasonable business record-keeping afterward. You can request that we delete your information by contacting us using the information below.

9. Your Rights and Choices

You can opt out of SMS messages at any time by replying STOP. You can ask us to access, correct, or delete your personal information by contacting us directly using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect the most recent changes.

11. Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

Bounce Bros Party Rentals LLC
38 Arlington Street
New Bedford, MA 02745
Email: bookings@bouncebrospartyrentals.com