Terms of Service

1. Who We Are

These Terms of Service ("Terms") govern your use of the Bounce Bros website and your booking of any rental equipment or services from Bounce Bros Party Rentals LLC ("Bounce Bros," "we," "us"), a limited liability company serving Suffolk County, Long Island, NY. By submitting a booking inquiry or using this website, you agree to these Terms.

2. Eligibility

You must be at least 18 years old to submit a booking, opt in to receive SMS messages from Bounce Bros, or otherwise use this website. By submitting the booking form, you represent that you are at least 18 years of age.

3. Bookings and No-Deposit Policy

Bounce Bros does not require a deposit to reserve a booking. Submitting the booking form on our website is an inquiry, not a final confirmation — a booking is only confirmed once we've spoken with you directly (by phone, text, or email) to verify item availability, delivery details, and final pricing. Pricing shown on the website is an estimate; final pricing is confirmed on that call.

4. Cancellations and Weather

Because we don't collect a deposit, there is no cancellation fee — you may cancel or reschedule at any time at no cost. If weather makes an outdoor rental unsafe (e.g. high winds, heavy rain, lightning), we may cancel or reschedule delivery for safety reasons; we'll work with you directly to reschedule when this happens.

5. Payment

Payment is due at the time of delivery unless otherwise agreed in writing. Accepted payment methods will be confirmed with you directly during the booking confirmation call.

6. Safe Use of Rental Equipment

Inflatable rentals (bounce houses, water slides) carry inherent risk of injury. By booking, you agree to: (a) provide adult supervision of the equipment at all times during use, (b) follow all safety instructions provided at setup, (c) not exceed posted weight or occupancy limits, and (d) not permit use of the equipment during high winds, rain, or lightning. Bounce Bros is not responsible for injury, loss, or damage resulting from misuse of rental equipment, failure to supervise, or failure to follow posted safety guidance.

7. Damage to Equipment

You are responsible for the rental equipment while it's in your possession. Excessive dirt, damage beyond normal wear, or loss of equipment may result in additional charges, which will be communicated to you directly.

8. SMS Program and Messaging

Bounce Bros operates an SMS messaging program to communicate with customers about their bookings. By submitting the booking form and providing your phone number, you consent to receive text messages from Bounce Bros for booking confirmations, appointment reminders, and delivery updates. Message and data rates may apply. Message frequency varies based on your booking activity. Reply STOP to any message to opt out at any time, or reply HELP for assistance. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase. See our Privacy Policy for more on how we handle your information.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the website or our services after a change means you accept the updated Terms.

10. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

11. Contact Us

Questions about these Terms, or need help with our SMS program? Contact us at:

Bounce Bros Party Rentals LLC
38 Arlington Street
New Bedford, MA 02745
Email: bookings@bouncebrospartyrentals.com

You can also reach us through the contact form on our homepage. See our Privacy Policy for how we handle your information.